Help!

Common Issues and Information

1. Nothing Works
   1.1 Browser Support
   1.2 Language Support
   1.3 Errors
2. Upload Issues
   2.1 Valid Combat Logs
   2.2 Upload Never Finishes
   2.3 Default Location for Combat Logs on Your Computer
3. Analytical View
   3.1 What is Analytical View?
   3.2 What Does the @ Symbol Mean?
4. Log View
   4.1 What is Log View?
5. Statistics
   5.1 What is Statistics?
   5.2 I Should be Ranked, but I'm not
   5.3 I See Ridiculously High Numbers on the Leaderboards!

1. Nothing Works

1.1 Browser Support

This website requires JavaScript and HTML5 support to run. For the best possible experience, please use the newest version of Google Chrome, Internet Explorer or Firefox.

1.2 Language Support

We support all languages available in SWTOR for the purposes of uploading; however, the site is available in English only.

1.3 Errors

While I made every attempt to allow for "soft" error handling, I may not have foreseen every possible circumstance or combination of circumstances.

2. Upload Issues

2.1 Valid Combat Logs

Parsing is supported by all combat logs created after the 30 Mar 12 update to the PTS. Combat logs created before this date will fail to upload and are not supported.

2.2 Upload Never Finishes

Depending on the speed of your internet connection, it can take anywhere from 30 seconds to several minutes to upload a 20mb (max size) combat log. If you are uploading the maximum size allowed, please be sure to give the browser ample time to both upload and process the upload. After the file is successfully uploaded to our servers, it can take up to an additional 30 seconds to parse your combat log.

2.3 Default Location for Combat Logs on Your Computer

By default, combat logs are located under My Documents/Star Wars - The Old Republic/CombatLogs.

3. Analytical View

3.1 What is Analytical View?

This portion of our site allows you to view very specific details about your combat logs, including, but not limited to, Damage Dealt/Taken Stats, Healing Given/Taken Stats, and Death Reports.

3.2 What Does the @ Symbol Mean?

This is BioWare's designator that means that person is a real person. It is to help differentiate NPCs from PCs. One notable exception to this rule: player companions will show up as "@Player:Companion."

4. Log View

4.1 What is Log View?

This turns your combat log into a colorful, human-readable view. This option is available for the entire log and for each "fight" and "participant" in the Analytical View.

5. Statistics

5.1 What is Statistics?

Statistics are a compilation of all the boss fights uploaded to the website. The overall statistics include all boss fights, while each individual boss and mode have only their associated fights ranked.

5.2 I Should be Ranked, but I'm not

First, be sure that you are looking in the correct area. For example, a successful kill of a boss is ranked separately from an unsuccessful kill. These are annotated as "kills" and "deaths" on the Statistics pages. Secondly, be sure you are looking at the correct boss and mode of the instance (i.e. 8-man HM/NM vs 8-man SM).

5.3 I See Ridiculously High Numbers on the Leaderboards!

Due to the nature of the way combat logs are generated by the game, it is possible for someone to spoof a combat log or change numbers to put them on top of the leaderboard.